1. About BestBreaks
BestBreaks is a trading name of Nask Solutions Pty Ltd (ABN: 87 614 312 613), a company registered in Australia. Our registered postal address is PO Box 2061, Hawthorn VIC 3122.
By purchasing or using any BestBreaks accommodation vouchers, you agree to be bound by these Terms and Conditions, subject to your rights under applicable Australian consumer protection laws.
2. The BestBreaks Program
BestBreaks provides accommodation voucher packages that allow purchasers to stay at participating hotels and resorts across Australia and New Zealand. Vouchers are redeemable under one of the following programs:
- Meal Deal: Accommodation is provided as part of the applicable voucher benefit when the guest meets the specified minimum meal-spend requirement at the participating property's eating establishment, excluding drinks. The minimum spend varies by property and is clearly stated in the relevant property listing.
- Bonus Night (2nd Night Free): The guest pays for the first night at the property's applicable standard room tariff and receives the second night's accommodation free of charge by presenting a valid BestBreaks voucher. This offer applies to standard rooms only and cannot be used in conjunction with other special offers or promotions unless otherwise stated.
- Special Discounted Rates: BestBreaks customers may also have access to specially negotiated or discounted accommodation rates at participating properties. The applicable discounted rate, inclusions, availability and booking conditions may vary by property and will be communicated or displayed at the time of booking.
3. Voucher Packages
BestBreaks offers the following accommodation voucher packages:
- 7 Night Accommodation Voucher Package — $199 AUD
- 10 Night Accommodation Voucher Package — $249 AUD
- 14 Night Accommodation Voucher Package — $299 AUD
- 21 Night Accommodation Voucher Package — $399 AUD
All packages are based on twin-sharing basis accommodation (2 adults sharing one room). Single occupancy rates are set by individual properties and may vary.
Packages include the specified number of accommodation vouchers which may be used at participating BestBreaks properties, subject to the applicable property listing, availability and voucher conditions. Vouchers may be used collectively or across multiple properties and trips, subject to the applicable voucher terms.
4. Booking Procedures
To make a reservation using BestBreaks vouchers, you must contact BestBreaks directly by calling 03 9071 1884 or emailing your destination details to info@bestbreaks.com.au during business hours (Monday to Friday, 9am to 5pm AEST). BestBreaks will then make arrangements with the selected property on your behalf.
Bookings are subject to availability at each participating property. BestBreaks cannot guarantee availability at any specific property at any specific time, particularly during peak holiday periods. We strongly recommend booking well in advance.
5. Check-in and Check-out
Guests are required to comply with each property's standard check-in and check-out times and general terms and conditions. These requirements will be communicated to the customer at the time of making the booking.
BestBreaks is not responsible for matters arising solely from a guest's failure to comply with the individual property's reasonable check-in, check-out or accommodation requirements.
6. Room Allocation
BestBreaks guests will be allocated standard room types at each participating property. Room upgrades may be available at some properties for an additional fee. Specific room requests cannot be guaranteed and are subject to availability.
7. Children and Additional Guests
Children and additional guests are accepted at participating BestBreaks properties subject to the individual property's policies. Additional charges may apply and are determined by each individual property. Full details are included in the relevant property listing or communicated during the booking process.
8. Voucher Validity
Each BestBreaks accommodation voucher is valid until the expiry date clearly printed on the voucher. Expired vouchers cannot be used, exchanged or refunded, except where otherwise required by applicable Australian consumer protection laws. Customers are responsible for using their vouchers before the stated expiry date.
9. Transferability
BestBreaks accommodation vouchers may be transferred by the purchaser to friends or family members. The purchaser may provide the voucher to a friend or family member for use, subject to the voucher's applicable terms and conditions, validity and participating property availability.
The transfer of a voucher does not extend or otherwise alter its original expiry date or applicable conditions. For assistance with transferring a voucher, please contact BestBreaks on 03 9071 1884 or email info@bestbreaks.com.au.
10. Refund and Cancellation Policy
BestBreaks provides refunds and cancellations in accordance with applicable Australian consumer protection laws and the terms applicable to each customer purchase.
For purchases made through telemarketing or other unsolicited consumer agreements, customers may have a 10 business-day cooling-off period as provided under applicable Australian law. Customers may cancel during the applicable cooling-off period in accordance with their legal rights, and any refund required by law will be processed accordingly.
Customers may also be entitled to a refund, cancellation or other remedy where required under applicable Australian Consumer Law, including where the services have a major failure or otherwise do not meet applicable consumer guarantees.
Where a customer requests a refund outside the applicable cooling-off period or statutory consumer rights, BestBreaks will assess the request in accordance with the applicable package terms and the circumstances of the request.
To request a cancellation or refund, customers can contact BestBreaks on 03 9071 1884 or email info@bestbreaks.com.au.
11. Consumer Rights and Limitation of Liability
BestBreaks acts as an intermediary between customers and participating accommodation providers. BestBreaks is not responsible for matters that are solely within the control of an individual accommodation provider, including matters relating to the property's own facilities, policies or services.
However, nothing in these Terms and Conditions excludes, restricts or modifies any rights, guarantees, remedies or obligations that cannot lawfully be excluded, restricted or modified under applicable Australian Consumer Law or other applicable legislation.
To the extent permitted by law, BestBreaks' liability in relation to a customer purchase will be limited to the remedies available under applicable law and the circumstances of the particular claim.
12. Privacy
BestBreaks is committed to protecting your personal information. Please refer to the BestBreaks Privacy Policy for full details of how we collect, use, store and protect personal information.
13. Governing Law
These Terms and Conditions are governed by the laws of the State of Victoria, Australia. Any disputes arising from these Terms and Conditions will be subject to the applicable laws and jurisdiction of Victoria, Australia. Nothing in this clause limits any rights a consumer may have under applicable consumer protection laws.
14. Changes to Terms
BestBreaks may update these Terms and Conditions from time to time. The current version of these Terms and Conditions will be available on the BestBreaks website. Changes will not affect any rights that a customer has under applicable Australian consumer protection laws or any rights arising from a purchase already made, except where otherwise permitted by law.
15. Contact
BestBreaks (Nask Solutions Pty Ltd)
Phone: 03 9071 1884
Email: info@bestbreaks.com.au
Postal Address: PO Box 2061, Hawthorn VIC 3122, Australia
Business Hours: Monday – Friday, 9am – 5pm AEST