1. Our Commitment to Privacy
BestBreaks, a trading name of Nask Solutions Pty Ltd (ABN: 87 614 312 613), is committed to protecting personal information and handling it responsibly.
This Privacy Policy explains how BestBreaks collects, holds, uses, discloses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
This Privacy Policy explains what personal information we collect, how we collect and hold it, why we use it, when we may disclose it, how you can access or correct your information, and how you can make a privacy complaint.
2. What Personal Information We Collect
Depending on how you interact with BestBreaks, we may collect and hold the following types of personal information:
- Contact information: Your name, email address, telephone number and postal address.
- Customer and booking information: Accommodation preferences, travel dates, booking details, voucher information and booking history.
- Transaction information: Information relating to purchases, refunds and transactions. Payment card details are processed by our payment service provider and are not ordinarily stored by BestBreaks.
- Communications: Records of correspondence between you and BestBreaks, including telephone enquiries, emails and contact form submissions.
- Marketing information: Information relating to newsletter subscriptions and marketing preferences.
- Website and technical information: Information about your use of our website, such as pages visited, browser/device information, IP address and information collected through cookies and analytics technologies.
We do not generally collect sensitive information unless it is reasonably necessary for a particular purpose and permitted by applicable law.
3. How We Collect Personal Information
We may collect personal information when you:
- Purchase a BestBreaks accommodation voucher package.
- Make a booking enquiry by telephone or email.
- Contact our customer service or sales team.
- Submit a contact form on our website.
- Subscribe to our newsletter or request promotional information.
- Communicate with us regarding a booking, voucher, refund or other service.
- Visit or use our website, including through cookies and analytics technologies.
We may also collect personal information from third parties where permitted by law and where reasonably necessary to provide our services.
4. How We Use Personal Information
We may collect, hold, use and disclose personal information for purposes including:
- Processing and managing BestBreaks voucher package purchases.
- Providing customer service and responding to enquiries.
- Arranging accommodation bookings with participating properties.
- Managing vouchers, bookings, cancellations and refunds.
- Communicating important information about purchases, bookings and services.
- Sending marketing communications where permitted by law and in accordance with your marketing preferences.
- Improving our website, products and services.
- Managing our business operations and records.
- Preventing fraud and protecting the security of our business and customers.
- Complying with legal and regulatory obligations.
- Resolving disputes and handling complaints.
5. Disclosure of Personal Information
BestBreaks does not sell or rent personal information to third parties.
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:
- Participating hotels and resorts: To arrange and manage accommodation bookings.
- Payment service providers: Such as PayPal, to process customer transactions and related payment matters.
- Technology and service providers: Businesses that assist us with website hosting, technology, communications, customer support, data storage, accounting or other business functions.
- Professional advisers: Such as legal, accounting or other professional advisers where reasonably necessary.
- Government agencies, regulators or law enforcement: Where required or authorised by law.
- Other parties: Where disclosure is otherwise permitted or required by applicable law.
6. Overseas Disclosure
Some of our payment, technology, hosting and service providers may be located outside Australia or may store or process personal information outside Australia.
Where personal information is disclosed to an overseas recipient, BestBreaks will take reasonable steps to ensure that the disclosure is handled in accordance with applicable Australian privacy laws.
The countries in which overseas recipients may be located may vary depending on the service providers used by BestBreaks from time to time.
7. How We Hold and Protect Personal Information
BestBreaks takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We may hold personal information electronically and, where necessary, in physical records.
We use reasonable security measures appropriate to the nature of the information we hold. Payment transactions are processed through third-party payment providers such as PayPal using their applicable security systems.
No method of electronic transmission or storage can be guaranteed to be completely secure.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, understand website usage and analyse website performance.
Cookies may collect information such as browser type, device information, pages visited and general usage patterns.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
9. Direct Marketing
BestBreaks may send marketing communications where permitted by law and where the customer has provided the required consent or where another lawful basis applies.
Marketing communications may include information about accommodation offers, packages, new properties, promotions and travel-related services.
You can unsubscribe from marketing emails by using the unsubscribe facility included in the communication or by contacting BestBreaks directly.
We will process marketing opt-out requests in accordance with applicable law.
10. Access to and Correction of Personal Information
You may request access to personal information that BestBreaks holds about you and may request that inaccurate, incomplete or out-of-date information be corrected.
To make a request, contact us at:
Email: info@bestbreaks.com.au
Phone: 03 9071 1884
We may need to verify your identity before providing access to or making changes to personal information.
We will respond to access and correction requests within a reasonable period, generally within 30 calendar days, subject to any applicable legal exceptions or circumstances requiring additional time.
We will not charge you for making a correction request.
11. Privacy Complaints
If you believe that BestBreaks has mishandled your personal information or has not complied with applicable privacy obligations, please contact us first.
Privacy Officer
BestBreaks – Nask Solutions Pty Ltd
Phone: 03 9071 1884
Email: info@bestbreaks.com.au
PO Box 2061, Hawthorn VIC 3122, Australia
We will investigate and respond to privacy complaints within a reasonable period.
If you are not satisfied with our response, or if your complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Retention of Personal Information
BestBreaks retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain business and transaction records, resolve disputes, and comply with legal and regulatory obligations.
When personal information is no longer required, BestBreaks will take reasonable steps to securely destroy or de-identify it, subject to any legal or regulatory requirements to retain it.
13. Changes to This Privacy Policy
BestBreaks may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers or applicable legal requirements.
The latest version will be published on the BestBreaks website.
We encourage customers to review this Privacy Policy periodically.
14. Contact Us
For privacy-related enquiries, access or correction requests, or privacy complaints, please contact:
BestBreaks Privacy Officer
Nask Solutions Pty Ltd
ABN: 87 614 312 613
Phone: 03 9071 1884
Email: info@bestbreaks.com.au
Postal Address: PO Box 2061, Hawthorn VIC 3122, Australia
Business Hours: Monday – Friday, 9am – 5pm AEST
Last updated: 2026. © BestBreaks.com.au — Nask Solutions Pty Ltd. All rights reserved.